Student Outreach and Support

Responding to Student Crises

The Office of Student Outreach and Support (SOS) provides targeted case management, prevention education, and outreach presentations to the university community in order to identify, remediate, and whenever possible, eliminate barriers to students’ success.

Case Management

Case managers provide goal-oriented and strengths-based assessment, intervention, and coordination of services to students experiencing physical, emotional, academic, and/or psychological difficulties.

Students can self-refer to case management while faculty, staff, students, and community members may also submit a referral to SOS case management if there is a concern for a student.

Once a referral is received the student is contacted via text message, phone call, or email with a request to meet with an SOS case manager. The case manager assesses current needs, making referrals to on and off-campus resources. Ongoing non-clinical support is offered to the student until the concern is resolved.

Concerns SOS Case Managers Address:

• Academic decline
• Interpersonal conflict
• Medical concerns
• Risk of harm to self or others
• Mental health
• Loss of a loved one
• Challenges of transition
• Substance use
• Disordered eating
• Traumatic experience

While this list is not exhaustive, it serves as a guide to help understand how SOS supports students. If you feel that something is “off” or out of the ordinary behavior range of a student, you are usually correct. You can help that student by referring them to the SOS. This program is not punitive but designed to be proactive and offer support and assistance to students.